In the USA alone there are 400,000 job openings for tech support specialists, and the entry level salary of these professionals is $52,000/year. With this high demand of tech support professionals, you have great chances of getting into top MNCs. To help you prepare for the role IT giant IBM has come up with a new program, IBM Technical Support Professional Certificate.
By dedicating only few hours a week, one can complete the certification in 3-6 months. The best part is, anyone from anywhere can enroll in it. This certificate requires no prior knowledge of IT or degree. Anyone from any field can join and start learning from scratch. So, if you are looking for a career change or advancement, this could be a great option.
To learn more about this professional certificate please scroll down or simply go to the Certification Page.
More about IBM Tech Support Pro Cert
This is a 7 courses professional certificate which should be completed in the manner presented by the Instructors. Each course in the certificate compliments the other. If English is not your first language and you may have hard time understanding accent of the Instructor, don’t worry, the captions are available for the program in these languages: English, Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, Spanish
As of June 10th 2022, the rating of IBM Tech Support Pro Cert is 4.8/5. After completing this program, you get a shareable certificate of completion, and employers can easily verify it anytime.
Learners will gain the following skills:
- Hardware & mobile device setup
- Software configuration
- Windows/Linux usage
- GUI & command line
- Troubleshooting procedures
- IT helpdesk & ticketing systems
- Customer service & tech support best practices
- Network & wifi setup
- Cloud computing & cybersecurity fundamentals
- and more.
Finally in the Capstone course, you will be applying the skills you gained through this cert in real world studies.
7 Courses in IBM Tech Support Professional Certificate
The following is the list of Courses you need to take to complete the certification:
- Introduction to Hardware and Operating Systems
- Introduction to Software, Programming, and Databases
- Introduction to Networking, and Storage
- Introduction to Cybersecurity Essentials
- Introduction to Cloud Computing
- Introduction to Tech Support
- Technical Support Case Studies and Project
If you are a complete beginner, please take each course in the cert as the way presented. For others who are already aware of some of these skills, they can choose to skip a course or two. For more info, please go here.